How can we help?
Questions about your account, past papers, or something not working right? Check the answers below, or reach out directly — we usually reply within 1 business day.
md.mhamza01@gmail.comAccount & Access
How do I create an account or sign in?
Open the Studi.go app, choose Student or Teacher, then sign up with your email, Google, or Apple account. You can see which method you used at any time from Settings.
I forgot my password. How do I reset it?
On the sign-in screen, tap "Forgot password" and follow the steps sent to your email. If you originally signed up with Google or Apple, use that provider's sign-in instead — there's no separate Studi.go password to reset.
Can I switch between a Student and Teacher account?
Student and Teacher are separate account types tied to what you signed up as. If you need a different account type, email us and we'll help you sort it out.
How do I delete my account?
In the app, go to Profile → Delete Account. This permanently removes your account and data. If you run into any trouble, email us and we'll take care of it directly.
Using Studi.go
How do past papers work?
Browse past papers by board, subject, and session from the Past Papers tab. You can practice questions directly in the app and check your answers against the marking scheme.
How do broadcasts work?
Broadcasts are how teachers and students communicate — announcements and group threads set up by a teacher for their students.
How do I manage notifications?
Go to Settings → Notifications to control what you're notified about. You can turn off individual categories without missing the ones you care about.
Trust & Safety
How do I report inappropriate content or a user?
Email us with a link, screenshot, or description of what you found and where you found it. Include the username, reel, or broadcast involved if you can — we review every report.
What should I do if I feel unsafe or see something concerning?
Email us right away and flag it as urgent — we prioritize safety reports. For anything involving a minor's immediate safety, please also contact local authorities.
Still need help?
Can't find your answer above? Email us and a real person will get back to you.
md.mhamza01@gmail.com